{"id":610,"date":"2021-02-14T10:36:10","date_gmt":"2021-02-14T10:36:10","guid":{"rendered":"http:\/\/sibowasco.co.ke\/?page_id=610"},"modified":"2021-02-15T12:36:38","modified_gmt":"2021-02-15T12:36:38","slug":"customer-complaint-form","status":"publish","type":"page","link":"https:\/\/sibowasco.co.ke\/?page_id=610","title":{"rendered":"Customer Complaint Form"},"content":{"rendered":"\n<h2 class=\"uppercase\">CUSTOMER COMPLAINT FORM<\/h2>\n<h3 class=\"thin-font\">We strive to provide you with the highest level of service at all times. If this has not been the case, or if we have not handled something to your satisfaction, please detail your concerns below.<\/p>\n<\/h3>\n<a rel=\"noopener noreferrer\" href=\"http:\/\/sibowasco.co.ke\/wp-content\/uploads\/2021\/02\/Complaints_Form.pdf\" target=\"_blank\" class=\"button primary\"  style=\"border-radius:99px;\">\n    <span>DOWNLOAD COMPLAINTS  FORM<\/span>\n  <\/a>\n\n\n\n\n\r\n        \r\n\r\n                <form class=\"wpuf-form-add weforms-695  wpuf-style\" action=\"\" method=\"post\"   id=\"\">\r\n\r\n            <ul class=\"wpuf-form form-label-above\">\r\n\r\n                        <li class=\"wpuf-el name_9\" data-label=\"Name\">\r\n                    <div class=\"wpuf-label\">\r\n            <label for=\"name_9_695\">Name<\/label>\r\n        <\/div>\r\n        \r\n            <div class=\"wpuf-fields\">\r\n                <div class=\"wpuf-name-field-wrap format-first-last\" data-style=\"wpuf-style\">\r\n                    <div class=\"wpuf-name-field-first-name\">\r\n                        <input\r\n                            name=\"name_9[first]\"\r\n                            type=\"text\"\r\n                            placeholder=\"\"\r\n                            value=\"\"\r\n                            size=\"40\"\r\n                            data-required=\"no\"\r\n                            data-type=\"text\"\r\n                            data-style=\"wpuf-style\"\r\n                            class=\"textfield wpuf_name_9_695\"\r\n                            autocomplete=\"given-name\"\r\n                        >\r\n                                                    <label class=\"wpuf-form-sub-label\" data-style=\"wpuf-style\">First<\/label>\r\n                                            <\/div>\r\n\r\n                                            <input type=\"hidden\" name=\"name_9[middle]\" value=\"\">\r\n                    \r\n                    <div class=\"wpuf-name-field-last-name\">\r\n                        <input\r\n                            name=\"name_9[last]\"\r\n                            type=\"text\" class=\"textfield\"\r\n                            placeholder=\"\"\r\n                            value=\"\"\r\n                            size=\"40\"\r\n                            autocomplete=\"family-name\"\r\n                            data-style=\"wpuf-style\"\r\n                        >\r\n                                                    <label class=\"wpuf-form-sub-label\" data-style=\"wpuf-style\">Last<\/label>\r\n                                            <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n        <\/li>\r\n                <li class=\"wpuf-el account_holders_name_if_different_from_above_8 gf_left_half\" data-label=\"Account holder\u2019s name (if different from above)\">\r\n                    <div class=\"wpuf-label\">\r\n            <label for=\"account_holders_name_if_different_from_above_8_695\">Account holder\u2019s name (if different from above)<\/label>\r\n        <\/div>\r\n        \r\n            <div class=\"wpuf-fields\">\r\n                <input\r\n                    class=\"textfield wpuf_account_holders_name_if_different_from_above_8_695\"\r\n                    id=\"account_holders_name_if_different_from_above_8_695\"\r\n                    type=\"text\"\r\n                    data-duplicate=\"no\"\r\n                    data-required=\"no\"\r\n                    data-type=\"text\" name=\"account_holders_name_if_different_from_above_8\"\r\n                    placeholder=\"\"\r\n                    value=\"\"\r\n                    size=\"\"\r\n                    data-style=\"wpuf-style\"\r\n                \/>\r\n\r\n                <span class=\"wpuf-wordlimit-message wpuf-help\"><\/span>\r\n                            <\/div>\r\n                    <\/li>\r\n                <li class=\"wpuf-el email_11 gf_left_half\" data-label=\"Email\">\r\n                    <div class=\"wpuf-label\">\r\n            <label for=\"email_11_695\">Email<\/label>\r\n        <\/div>\r\n        \r\n            <div class=\"wpuf-fields\">\r\n                <input\r\n                    id=\"email_11_695\"\r\n                    type=\"email\"\r\n                    class=\"email  wpuf_email_11_695\"\r\n                    data-duplicate=\"no\"\r\n                    data-required=\"no\"\r\n                    data-type=\"email\"\r\n                    data-style=\"wpuf-style\"\r\n                    name=\"email_11\"\r\n                    placeholder=\"\"\r\n                    value=\"\"\r\n                    size=\"\"\r\n                    autocomplete=\"email\"\r\n                \/>\r\n                            <\/div>\r\n        <\/li>\r\n                <li class=\"wpuf-el category_17\" data-label=\"Category\">\n                    <div class=\"wpuf-label\">\r\n            <label for=\"category_17_695\">Category<\/label>\r\n        <\/div>\r\n        \n                        <div class=\"wpuf-fields\" data-required=\"no\" data-type=\"radio\">\n\n                                        <label class=\"wpuf-checkbox-block\">\n                            <input type=\"checkbox\" class=\"wpuf_category_17_695\" name=\"category_17[]\" value=\"Billing and accounts\" \/>\n                            Billing and accounts                        <\/label>\n                                                <label class=\"wpuf-checkbox-block\">\n                            <input type=\"checkbox\" class=\"wpuf_category_17_695\" name=\"category_17[]\" value=\"Customer transfers - transfer from one retailer to another (e.g. delays)\" \/>\n                            Customer transfers - transfer from one retailer to another (e.g. delays)                        <\/label>\n                                                <label class=\"wpuf-checkbox-block\">\n                            <input type=\"checkbox\" class=\"wpuf_category_17_695\" name=\"category_17[]\" value=\"Connection\" \/>\n                            Connection                        <\/label>\n                                                <label class=\"wpuf-checkbox-block\">\n                            <input type=\"checkbox\" class=\"wpuf_category_17_695\" name=\"category_17[]\" value=\"Disconnection\" \/>\n                            Disconnection                        <\/label>\n                                                <label class=\"wpuf-checkbox-block\">\n                            <input type=\"checkbox\" class=\"wpuf_category_17_695\" name=\"category_17[]\" value=\"Reconnection\" \/>\n                            Reconnection                        <\/label>\n                                                <label class=\"wpuf-checkbox-block\">\n                            <input type=\"checkbox\" class=\"wpuf_category_17_695\" name=\"category_17[]\" value=\"Marketing\" \/>\n                            Marketing                        <\/label>\n                                                <label class=\"wpuf-checkbox-block\">\n                            <input type=\"checkbox\" class=\"wpuf_category_17_695\" name=\"category_17[]\" value=\"Other matters\" \/>\n                            Other matters                        <\/label>\n                        \n                \n            <\/div>\n        <\/li>\n                <li class=\"wpuf-el the_issue_14\" data-label=\"The issue\">\r\n                    <div class=\"wpuf-label\">\r\n            <label for=\"the_issue_14_695\">The issue<\/label>\r\n        <\/div>\r\n                                    <div class=\"wpuf-fields\">\r\n            \r\n                                    <textarea\r\n                        class=\"textareafield  wpuf_the_issue_14_695\"\r\n                        id=\"the_issue_14_695\"\r\n                        name=\"the_issue_14\"\r\n                        data-required=\"no\"\r\n                        data-type=\"textarea\"\r\n                        placeholder=\"Please tell us clearly where we failed to meet your expectations. Add extra pages if necessary, and attach copies of relevant documents such as letters, bills, etc.\"\r\n                        rows=\"5\"\r\n                        cols=\"25\"\r\n                        data-style=\"wpuf-style\"\r\n                    ><\/textarea>\r\n                    <span class=\"wpuf-wordlimit-message wpuf-help\"><\/span>\r\n\r\n                \r\n                        <\/div><\/li>\r\n                <li class=\"wpuf-el previous_contact_18\" data-label=\"Previous contact\">\r\n                    <div class=\"wpuf-label\">\r\n            <label for=\"previous_contact_18_695\">Previous contact<\/label>\r\n        <\/div>\r\n        \r\n            <div class=\"wpuf-fields\">\r\n                <input\r\n                    class=\"textfield wpuf_previous_contact_18_695\"\r\n                    id=\"previous_contact_18_695\"\r\n                    type=\"text\"\r\n                    data-duplicate=\"no\"\r\n                    data-required=\"no\"\r\n                    data-type=\"text\" name=\"previous_contact_18\"\r\n                    placeholder=\"Where possible, please provide names and times of discussions held with Sibowasco people:\"\r\n                    value=\"\"\r\n                    size=\"\"\r\n                    data-style=\"wpuf-style\"\r\n                \/>\r\n\r\n                <span class=\"wpuf-wordlimit-message wpuf-help\"><\/span>\r\n                            <\/div>\r\n                    <\/li>\r\n                <li class=\"wpuf-el upload_relevant_files_19\" data-label=\"Upload relevant files\">\n                    <div class=\"wpuf-label\">\r\n            <label for=\"upload_relevant_files_19_0\">Upload relevant files<\/label>\r\n        <\/div>\r\n        \n            <div class=\"wpuf-fields\">\n                <div id=\"wpuf-upload_relevant_files_19-695-upload-container\">\n                    <div class=\"wpuf-attachment-upload-filelist\" data-type=\"file\" data-required=\"no\">\n                        <a id=\"wpuf-upload_relevant_files_19-695-pickfiles\" data-form_id=\"695\" class=\"button file-selector  wpuf_upload_relevant_files_19_695\" href=\"#\">Select File(s)<\/a>\n\n                        <ul class=\"wpuf-attachment-list thumbnails\"><\/ul>\n                    <\/div>\n                <\/div><!-- .container -->\n\n                        <span class=\"wpuf-help\">Attach copies of relevant documents such as letters, bills, etc.<\/span>\r\n        \n            <\/div> <!-- .wpuf-fields -->\n        <\/li>\n                <li class=\"wpuf-el what_was_the_result_of_your_discussions_22\" data-label=\"What was the result of your discussions?\">\r\n                    <div class=\"wpuf-label\">\r\n            <label for=\"what_was_the_result_of_your_discussions_22_695\">What was the result of your discussions?<\/label>\r\n        <\/div>\r\n                                    <div class=\"wpuf-fields\">\r\n            \r\n                                    <textarea\r\n                        class=\"textareafield  wpuf_what_was_the_result_of_your_discussions_22_695\"\r\n                        id=\"what_was_the_result_of_your_discussions_22_695\"\r\n                        name=\"what_was_the_result_of_your_discussions_22\"\r\n                        data-required=\"no\"\r\n                        data-type=\"textarea\"\r\n                        placeholder=\"Please provide details of the outcome or further course of action:\"\r\n                        rows=\"5\"\r\n                        cols=\"25\"\r\n                        data-style=\"wpuf-style\"\r\n                    ><\/textarea>\r\n                    <span class=\"wpuf-wordlimit-message wpuf-help\"><\/span>\r\n\r\n                \r\n                        <\/div><\/li>\r\n                <li class=\"wpuf-el your_expectation_23\" data-label=\"Your expectation\">\r\n                    <div class=\"wpuf-label\">\r\n            <label for=\"your_expectation_23_695\">Your expectation<\/label>\r\n        <\/div>\r\n                                    <div class=\"wpuf-fields\">\r\n            \r\n                                    <textarea\r\n                        class=\"textareafield  wpuf_your_expectation_23_695\"\r\n                        id=\"your_expectation_23_695\"\r\n                        name=\"your_expectation_23\"\r\n                        data-required=\"no\"\r\n                        data-type=\"textarea\"\r\n                        placeholder=\"Please indicate what you would like to see happen to resolve your complaint or improve our service in the future:\"\r\n                        rows=\"5\"\r\n                        cols=\"25\"\r\n                        data-style=\"wpuf-style\"\r\n                    ><\/textarea>\r\n                    <span class=\"wpuf-wordlimit-message wpuf-help\"><\/span>\r\n\r\n                \r\n                        <\/div><\/li>\r\n                <li class=\"wpuf-submit\">\r\n            <div class=\"wpuf-label\">\r\n                &nbsp;\r\n            <\/div>\r\n\r\n            <input type=\"hidden\" id=\"_wpnonce\" name=\"_wpnonce\" value=\"e08dbe4888\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F610\" \/>\r\n            <input type=\"hidden\" name=\"form_id\" value=\"695\">\r\n            <input type=\"hidden\" name=\"page_id\" value=\"610\">\r\n            <input type=\"hidden\" name=\"action\" value=\"weforms_frontend_submit\">\r\n\r\n                            <input type=\"hidden\" name=\"weforms-front-report\" value=\"yes\">\r\n            \r\n                        <input type=\"hidden\" name=\"weforms-front-quiz\" value=\"no\">\n        \r\n                            <input type=\"submit\" class=\"weforms_submit_btn wpuf_submit_695\" name=\"submit\" value=\"Submit complaint\" \/>\r\n                    <\/li>\r\n                <\/ul>\r\n\r\n        <\/form>\r\n                \n","protected":false},"excerpt":{"rendered":"<p>CUSTOMER COMPLAINT FORM We strive to provide you with the highest level of service at all times. If this has not been the case, or if we have not handled something to your satisfaction, please detail your concerns below.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-610","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sibowasco.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/610","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sibowasco.co.ke\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sibowasco.co.ke\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sibowasco.co.ke\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sibowasco.co.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=610"}],"version-history":[{"count":11,"href":"https:\/\/sibowasco.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/610\/revisions"}],"predecessor-version":[{"id":733,"href":"https:\/\/sibowasco.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/610\/revisions\/733"}],"wp:attachment":[{"href":"https:\/\/sibowasco.co.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}