H.E. Uhuru Kenyatta during the commisioning of the Siaya- Bondo Water Project
SIBOWASCO TEAM

WHO WE ARE

SIBO Water and Sanitation Company Limited (SIBOWASCO) was established as a Private limited liability Company limited by shares on 14th June 2006 under the Companies Act No. 17of the year 2015.

On 27th June 2006 the Company was contracted through a Service Provision Agreement (SPA) by Lake Victoria South Water Works Development Agency (LVSWWDA) to provide water and sanitation services to the residents of Siaya and Bondo and the surrounding towns.

SIBOWASCO is fully owned by the County Government of Siaya through a shareholding of 5,000 shares distributed as follows:-

 Governor’s office, 1 Share, County Government of Siaya 4999 Shares.

OUR VISION

To Be The Leader In The Provision Of Water and Sewerage Services in Kenya.

OUR MISSION

To Provide Quality, Reliable and Affordable Water and Sewerage Services  To Our Customers Guided By Our Corporate Values and Using Modern Technology and Motivated Staff To Ensure Sustainable Growth.

OUR MANDATE

The responsibilities and mandate of SIBOWASCO as a water service provider are stipulated in Section 78. (1) of the Water Act 2016 and include:
The provision of water services within the area specified in the license; and
    The development of county assets for water service provision.

M-pesa Procedure & Customer Self Service

TO ALL OUR ESTEEMED CUSTOMERS

You can pay for the following services through any M-pesa outles;

Go to the M-Pesa Menu on your phone.
Select LIPA NA M-pesa.
Enter Paybill Enter the business number ; 233491.
Enter your water account number e.g 000070101259.
Enter the amount you are paying e.g 500.00.
Enter your M-Pesa PIN e.g 1234
Press OK.
You will receive a confirmation message with the Transaction code and amount

Customer Self Service

Query Bills, Lodge complaints, Tambua,Mini statement, Pay your Bill/Invoices, Jisomee and buy tokens please

dial:  *873*056#

Customer Self Service

Query Bills, Lodge complaints, Tambua,Mini statement, Pay your Bill/Invoices, Jisomee and buy tokens please

Dial:  *873*056#

NOTICES, WATER RATIONING PROGRAM AND TARIFF AVAILABLE - CLICK HERE VACANCIES AVAILABLE - CLICK HERE TO APPLY NOTICES AND ANNOUNCEMENTS

SIBOWASCO Boosts Water Access with 400 New Meters for Ugunja, Ukwala, and Sega Residents

The Ugunja-Sega-Ukwala water supply project has received 400 DN15 tested dry flow multi-jet meters, along with maintenance tools and fittings for the meters and equipment at the plant.

These resources will support new connections and ensure increased connectivity to the facility while ensuring justified customer billing and satisfaction. On behalf of SIBOWASCO, Technical Manager Kufwoyi Mark Shaban and Production Coordinator Makanda Murasi received the meters from Zhongmei Engineering Group Ltd. The calibrated meters will be distributed to new water consumers in the Ugunja, Ukwala, and Sega schemes in the effort to address no-meter cases and improve service delivery.

The Hareka Plant produces 2,400 cubic meters of water daily, supplying the Ugunja, Sega, and Ukwala areas under SIBOWASCO’s operations. The new project incorporates hydro-turbines, which serve as the primary mechanism for pumping water. These turbines reduce electricity costs, enhance cost-effectiveness, and ensure a consistent water supply to consumers. Standby electric pumps are also available to maintain reliability.

Through this project, SIBOWASCO reaffirms its mission to expand water connections across Siaya County. Concurrently, the company is conducting a customer identification survey using Geographic Information Systems (GIS) in parts of Siaya to locate dormant accounts and lines and revive the same.

This initiative is part of an ongoing effort to improve service delivery. The survey and revival process will continue across all SIBOWASCO schemes to ensure reliable and efficient water services for our valued consumers. 
#NYALORE

SIBOWASCO, WASPA TRAINING ON NON-REVENUE WATER REDUCTION AND CULTURE CHANGE MANAGEMENT COMES TO AN END

The three day Non-Revenue Water Reduction(NRW) and Culture Change Management Training for Core Management, Key Management, Meter Readers and Operations and Maintenance team of SIBOWASCO comes to an end. The team learnt alot in regards to strategies of NRW reduction and possible strategies of changing the culture that has been, to a positive culture.

In their undertaking of NRW management activities, the team saw the gaps among them being dilapidated pipes, very old network, lack of pressure management tools and intermittent system.

It was therefore discovered that way forward, pressure reducing valves should be done in the network, and new and well planned management systems should be put in place.

With total cooperation and collective responsibility, NRW that is ailing the company can be reduced by 10% from the ailing 50% to 40%.

To make this a success, the team came up with a slogan which says Operation NRW at 40% meaning they endeavour that at the end of the year, NRW that is ailing them at a higher rate should be lowered to 40% and below. This has culminated in an action plan that is well given to all the schemes and each scheme has promised to work towards reducing Non-Revenue Water.

VACANCIES AVAILABLE - CLICK HERE TO APPLY